Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with RTB TRADERS:

• Contact Information: Name, phone number, email address, and address when you call us, send a WhatsApp message, or submit an enquiry.
• Business / Project Details: Basic details about your project, required materials, quantity, and preferences.
• Website Usage Data: Technical information such as IP address, browser type, pages visited, and time spent on the website (typically collected through server logs or basic analytics tools).
• Communication Records: Messages and queries shared through WhatsApp, phone calls (non-recorded), and website forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide product information or quotations.
• To process and manage your orders, deliveries, and billing.
• To improve our products, services, and customer support experience.
• To contact you with important updates related to your enquiry, order, or delivery.
• To maintain internal records and comply with legal or regulatory requirements.

3. WhatsApp, Phone & Online Forms

When you contact us through WhatsApp, phone calls, or website forms:

• You consent to us using your contact details to respond to your queries and share product or service information.
• We may store your contact details and message history to assist with follow-ups, repeat orders, or clarifications.
• We do not sell your personal contact details to any third party for marketing purposes.

4. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Enable basic website functionality and security.
• Understand general website traffic patterns (for example, which pages are visited most).

You can choose to disable cookies in your browser settings, but this may affect certain website features.

5. Third-Party Services

We may use third-party services in connection with our website or communication, such as:

• Website Hosting Providers – to host and maintain our website.
• Analytics Tools – to understand general usage patterns of our website (if used).
• Communication Platforms – such as WhatsApp or email providers.

These third-party providers may have their own privacy policies, and we recommend reviewing them separately.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or loss. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Respond to your enquiries and provide services.
• Maintain records of orders, deliveries, and invoices.
• Comply with legal, accounting, or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it.

8. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information:

• With logistics or delivery partners, only to the extent necessary to complete delivery.
• With professional advisors (such as accountants), where required for compliance.
• When required by law, regulation, or valid legal process.

9. Your Choices & Rights

Depending on applicable laws, you may have certain rights regarding your personal information, such as:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain information, subject to legal or contractual obligations.

To exercise any of these rights, you can contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our products and services are intended for adults involved in construction, interiors, or related fields. We do not knowingly collect personal information from children. If you believe that a child has shared personal information with us, please contact us so that we can take appropriate steps.

11. Links to Other Websites

Our website may contain links to external websites (for example, social media pages or map locations). We are not responsible for the content or privacy practices of these third-party websites, and we encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised “Last Updated” date.